Appletree’s Contact Centre services, offer a range of cost effective outsourced call handling solutions, which will help your business focus on other areas, knowing that your calls are being handled professionally at all times.

Services Offered

We offer specialised customer service teams in both a business to business, and business to customer context. All inbound calls can be handled in your business name and according to your requirements by our experienced and well trained team, allowing a seamless customer experience.

Inbound or Outbound, whatever the type of calls you need handled, we are equipped and able to help. We’ve operated Inbound Support, sales and helpdesk services, as well as outbound cleansing, sales and collections campaigns. If it needs a phone call to be handled, we can help.

WE ARE FULLY PCI COMPLIANT SO IF YOU HAVE NO NEED TO WORRY ABOUT DATA SECURITY WHEN YOUR ORDERS ARE PLACED OVER THE PHONE, WE ACCEPT AND PROCESS THEM FOR YOU IN COMPLETE SECURITY.

Call Handling / Answering Services

We are able to provide you with a call answering service so that your ringing phone doesn’t go unanswered. We can be your receptionist and answer your phone while you are in a meeting, and we can also be those extra agents when you find you need them. From something as simple as taking a message, or providing a receptionist service for a small office, we will answer calls as per your requirements and then send any messages or details via email or SMS to you.

We are fully PCI compliant so if you have no need to worry about data security when your orders are placed over the phone, we can accept and process them for you in complete security.